If a payment fails or is delayed
A payment that does not go through leaves your account exactly as it was: no days, no charge, and a row that says what happened.
The states an order can be in
- Pending — opened, nothing paid yet.
- Confirming — the money is in flight.
- Paid — the days are yours.
- Failed — the processor refused it. Nothing was taken.
- Expired — the order sat open too long and closed itself.
Failed and expired orders are kept rather than tidied away, because they are the only record of what you were shown at the moment you decided.
A card that is declined
The refusal comes from your bank, not from us, and we show you their words rather than a paraphrase — an operator guessing on your behalf is how somebody gets told their card expired when it did not. Nothing has been charged. Try another method, or ask your bank what they objected to.
A bank that wants to confirm
That is not a decline. Finish the confirmation and the payment completes; nothing is charged until you do.
An automatic top-up that did not go through
You get one message saying so, with the reason. Nothing was charged, your days are untouched, and the picks keep coming until they run out. Update the card in Settings → Payment methods or add days yourself from top up.
Crypto that is slow, or short
- Slow — confirmation depends on the network. The order sits at confirming, and the order page always shows the real state.
- Short — the order stays unpaid and the invoice stays open so you can top it up. See paying in crypto.